Refund policy

Damages and issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

Under our cancellation policy, because each Slow Sundays envelope is prepared specifically for the monthly collection, subscriptions cancelled after your normal billing date are not normally eligible for a refund. Your payment will have be taken and your next month's envelope will be sent to you. This does not affect any statutory cancellation, refund or consumer rights you may have under UK law.

If you receive an envelope that is damaged, faulty, incomplete or otherwise does not meet your statutory consumer rights, please contact us. Where appropriate, we will provide a replacement, refund or other remedy in accordance with applicable UK consumer law. If refunded, this will be to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at slowsundays.mailclub@gmail.com.

Nothing in these Terms & Conditions affects or limits any statutory cancellation, refund or consumer rights you may have.

Your Statutory Cancellation Rights

Depending on when and how you purchase your subscription, you may have statutory cancellation rights under UK consumer law.

Nothing in these Terms & Conditions is intended to remove or restrict any statutory rights you may have.

Where a legal cooling-off or cancellation period applies, we will provide any information required by law about how to exercise that right.